Refund policy

Return & Refund Policy

We offer returns/replacements within 7 days of product delivery.

To be eligible for a return:

  • The item should be unused and in its original packaging.
  • Customers must provide order details and clear photos/videos in case of damaged or incorrect products.

Non-returnable items:

  • Used products
  • Customized items
  • Products damaged after use

Once the return request is approved, the refund will be processed within 5–7 business days.

You can contact us at admin@thezelora.com