Shipping Policy

Thank you for shopping with Thezelora. We are committed to delivering your orders in a safe and timely manner across India.

Order Processing

• All orders are processed within 1-7 business days after order confirmation.
• Orders are not processed or shipped on Sundays or public holidays.
• In case of high order volume, processing may take slightly longer.

Shipping Time

• Estimated delivery time is usually 5–10 business days depending on the delivery location.
• Delivery timelines may vary due to courier availability, weather conditions, festivals, or unexpected delays.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• Free shipping may be available on selected products or promotional offers.

Order Tracking

• Once your order is shipped, you will receive a tracking ID/email to track your shipment status.

Delivery Issues

• Customers are responsible for providing accurate shipping details including full address and contact number.
• We are not responsible for delays or failed deliveries caused by incorrect address details provided by the customer.

Damaged or Missing Products

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging.
• An unboxing video may be required for verification purposes.

Delayed Deliveries

• While we try our best to deliver orders within the estimated timeline, delays caused by courier partners or unforeseen circumstances are beyond our control.

Contact Us

For shipping-related questions or support, contact us at:

Email: admin@thezelora.com